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SCM 4367 - Managing Productivity & Quality (Miller)


This guide was designed to provide access to resources needed for this course. If you are off campus or using the UH wireless network, a CougarNet Login is required to access all of the UH Libraries electronic resources.
Please contact UH Campus IT via their website if you encounter difficulties.
Additional resources are available on the Supply Chain Management Research Guide.

Non-UH Resources

Lean Thinking in the Office: Organize administrative and office processes by value stream rather than function. Drew Locher. (March/April 2008) [resource not subscribed to by the University of Houston Libraries. This article may be withdrawn by its host at anytime]

Reading List

  1. Jiju Antony, (2011) "Six Sigma vs Lean: Some perspectives from leading academics and practitioners", International Journal of Productivity and Performance Management, Vol. 60 Iss: 2, pp.185 - 190

  2. Melnyk, S. A., & Christensen, R. T. (2000). Value-driven process management: Using value to improve processes. Hospital Material Management Quarterly, 22(1), 59-67.

  3. Ballé, M., Beauvallet, G., Smalley, A., & Sobek, D. K. (2006). The Thinking Production System. Reflections, 7(2), 1-12.

  4. Christopher, D. C. (2005). Clean house with lean 5S. Quality Progress, 38(6), 27-32.

  5. Shook, J. (2009). Toyota's secret. MIT Sloan Management Review, 50(4), 30-33.

  6. Hedley, M. (2005). Curse of the super-fish-al. Quality Progress, 38(7), 96-96.

  7. William, A. L. (2006). Bringing the fishbone diagram into the computer age. Quality Progress, 39(12), 88-88.

  8. Chase, R. B., & Stewart, D. M. (1994). Make your service fail-safe. Sloan Management Review, 35(3), 35-35.

Harvard Business Review - Articles

The publisher of the Harvard Business Review has prohibited libraries from establishing a permanent link to articles published within the journal. Students and Faculty must retrieve articles directly from the Business Source Complete database.  

  1. Swank, C. (2003). The Lean Service Machine. Harvard Business Review81(10), 123-129.

  2. Goodson, R. (2002). Read a Plant--Fast. Harvard Business Review80(5), 105-113.

A how-to-video has been created to guide you through the process. The image below also displays the steps for retrieving an article from Harvard Business Review.

Video: How to retrieve Harvard Business Review articles located within Business Source Complete.