Garvin, D. A. (1987). Competing on the eight dimensions of quality. Harvard Business Review, 65(6), 101-109.
Morieux, Y. (2011). Smart Rules: Six Ways to Get People to Solve Problems Without You. Harvard Business Review, 89(9), 78-86.
Mikel J Harry. (1998). Six sigma: A breakthrough strategy for profitability. Quality Progress, 31(5), 60-64.
William A Levinson. (2006). Bringing the Fishbone Diagram Into the Computer Age. Quality Progress, 39(12), 88.
Martin Hedley. (2005). Curse of the Super-fish-al. Quality Progress, 38(7), 96.
Quality Control - Standards
Proven methods for achieving continuous process improvement
Resolve "quality chaos" by creating a link between quality problems and their optimal solutions. With a focus on building an integrated quality environment,Strategic Continuous Process Improvement: Which Quality Tools to Use and When to Use Thembegins by discussing the different types of continuous process improvement (CPI) systems available.
This practical guide explains how to implement a strategic performance model and select and integrate appropriate metrics to achieve desired results. Tested techniques for executing an improvement process are included along with real-world examples. The book concludes with a plan to help you sustain an ongoing culture of continuous quality improvement in your organization.
Find out how to:
- Identify CPI opportunities
- Evaluate various CPI options using comparative benchmarks
- Understand the characteristics of each quality option
- Map CPI characteristics against quality problems
- Select the appropriate tool to fit a specific quality problem
- Recognize the role of governance and performance reviews
- Cascade and communicate CPI throughout your organization
- Move the needle toward successful process optimization
Production Management - Quality Control eBooks
Explaining how to implement and sustain a top-down strategy for manufacturing excellence, The 12 Principles of Manufacturing Excellence: A Leader’s Guide to Achieving and Sustaining Excellence provides a comprehensive, proven approach for delivering world-class performance while also cultivating the right culture through leadership and mentoring.
Identifying 10 steps readers can follow to optimize the quality of products and improve customer satisfaction, the book explains the rationale behind each of the steps in separate chapters.
In the past, when goods and services were simpler, measurement of quality was self-evident. As business became more complicated, so too did the implementation of quality management and our ability to measure it. Ultimately, the practice of quality strayed from being a business practice to become much more of an engineering discipline producing plenty of data, but little actual improvement.
In Quality Management: Theory and Application, highly respected quality management specialist Peter Mauch shows you how to set up a Quality Management System (QMS) that will stay aligned with your business goals. Using examples from actual situations that can be readily applied in any industrial situation, these pages will show you how to:
- Plan for quality by setting objectives and metrics, and creating effective flexible blueprints, and procedures
- Get staff involved by understanding how to motivate and train them
- Establish responsibility and accountability across your entire organization
- Create the right reporting mechanisms and learn how to analyze them
- Understand the value and particulars of certification