Course Reserves: Ramdas, Kamalini, Managing Variability: Process Control and Process Capability. Darden Case No. UVA-OM-1103.
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Ramdas, Kamalini, Managing Variability: Process Control and Process Capability. Darden Case No. UVA-OM-1103. (Working Paper)
Jiju Antony, (2011) "Six Sigma vs Lean: Some perspectives from leading academics and practitioners", International Journal of Productivity and Performance Management, Vol. 60 Iss: 2, pp.185 - 190
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Christopher, D. C. (2005). Clean house with lean 5S. Quality Progress, 38(6), 27-32.
Shook, J. (2009). Toyota's secret. MIT Sloan Management Review, 50(4), 30-33.
Hedley, M. (2005). Curse of the super-fish-al. Quality Progress, 38(7), 96-96.
William, A. L. (2006). Bringing the fishbone diagram into the computer age. Quality Progress, 39(12), 88-88.
Swank, C. (2003). The Lean Service Machine. Harvard Business Review, 81(10), 123-129.
Chase, R. B., & Stewart, D. M. (1994). Make your service fail-safe. Sloan Management Review, 35(3), 35-35.
Goodson, R. (2002). Read a Plant--Fast. Harvard Business Review, 80(5), 105-113.
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