SCM 4367 - Managing Productivity & Quality (Miller)  

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 Ramdas, Kamalini, Managing Variability: Process Control and Process Capability. Darden Case No. UVA-OM-1103. (Working Paper)

Jiju Antony, (2011) "Six Sigma vs Lean: Some perspectives from leading academics and practitioners", International Journal of Productivity and Performance Management, Vol. 60 Iss: 2, pp.185 - 190

Melnyk, S. A., & Christensen, R. T. (2000). Value-driven process management: Using value to improve processes. Hospital Material Management Quarterly, 22(1), 59-67.

Ballé, M., Beauvallet, G., Smalley, A., & Sobek, D. K. (2006). The Thinking Production System. Reflections, 7(2), 1-12.

Christopher, D. C. (2005). Clean house with lean 5S. Quality Progress, 38(6), 27-32.

Shook, J. (2009). Toyota's secret. MIT Sloan Management Review, 50(4), 30-33.

Hedley, M. (2005). Curse of the super-fish-al. Quality Progress, 38(7), 96-96.

William, A. L. (2006). Bringing the fishbone diagram into the computer age. Quality Progress, 39(12), 88-88.

Swank, C. (2003). The Lean Service Machine. Harvard Business Review, 81(10), 123-129.

Chase, R. B., & Stewart, D. M. (1994). Make your service fail-safe. Sloan Management Review, 35(3), 35-35.

Goodson, R. (2002). Read a Plant--Fast. Harvard Business Review, 80(5), 105-113.

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Lean Thinking in the Office: Organize administrative and office processes by value stream rather than function  By Drew Locher (March/April 2008)